Shipping policy

Welcome to our store! Below you’ll find all the important details about how and when your order will arrive. We want you to shop with confidence and know exactly what to expect.

Processing & Delivery Time

All orders require processing time before they leave our warehouse. Once your order is placed, please allow extra time for handling and transit.

  • Estimated Delivery Window: 12–20 calendar days from the date of purchase

  • This timeframe includes both processing and shipping, and applies to most destinations we serve.

  • Important Note: The 12–20 day window refers to calendar days, including weekends and holidays.

While many orders may arrive earlier, we recommend planning ahead—especially for gifts or time-sensitive occasions.

Where We Ship

We currently offer worldwide shipping to most countries and regions. Available shipping options and final delivery estimates will be shown at checkout based on your shipping address.

If you are unsure whether we ship to your location, feel free to reach out before placing an order.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this tracking link to follow your package’s journey until delivery.

Please note:

  • Tracking information may take 24–48 hours to update after the shipment is processed.

  • In some regions, tracking scans may be less frequent once the parcel enters local delivery networks.

Customs, Duties & Import Taxes

International orders may be subject to customs clearance procedures, import duties, or taxes imposed by your local government. These charges are not included in your order total or shipping fees.

  • Any such fees are the responsibility of the customer.

  • Delays due to customs inspections are outside our control and are not counted separately from the 12–20 day delivery window.

If you need assistance estimating potential import costs, contact your local customs office before ordering.

Delayed or Lost Packages

We work closely with reliable logistics partners to ensure timely delivery. However, occasional delays can happen due to weather, peak season volume, customs holds, or carrier issues.

If your order has not arrived within 25 calendar days from the date of purchase, please contact us so we can investigate.

Contact Us First

We are committed to providing excellent customer service and fast resolutions.

📧 Email: [填写你的客服邮箱，例如：support@yourstore.com]

⏱️ Response Time: Within 24 business hours

If you have any questions about your order, shipping status, or delivery timeline, please contact us via email first.

Email is our primary support channel and ensures you receive the fastest response and priority handling.

Whether you need to update your shipping address, check order progress, or report a delivery issue, reaching out by email allows us to track your case efficiently and get back to you promptly.

Quick Summary

  • ✅ Estimated delivery: 12–20 calendar days

  • 🌍 Worldwide shipping available

  • 📦 Tracking provided after dispatch

  • 📬 Contact us by email first for fastest support

Thank you for shopping with us